SaaS subscriptions
Set plan tiers, user limits, billing dates, renewals and acceptable use in terms customers can follow.
Technology agreements in Ireland
Technology, SaaS and IT contracts for Irish providers
Technology moves faster than the contract behind it. Then the contract is the only thing left to rely on.
Róisín's Bespoke Contracts prepares technology contracts around the way your product is delivered, billed and supported. We work with SaaS providers, software developers, IT consultancies, cloud businesses, digital agencies and online platforms.
The clauses must keep up.
- Subscription terms
- Licence scope
- Service levels
- Data clauses
One operating model.
Terms for the service customers actually receive.
The right agreement for the product
Technology agreements we draft
Make the terms fit. The agreement should describe the commercial deal clearly enough for sales, product and support teams to use it day to day.
Software licences
Define named-user, enterprise, term or perpetual rights, along with restrictions and permitted use.
Development and maintenance
Record specifications, acceptance tests, change control, maintenance windows and ongoing support.
IT consultancy contracts
Clarify project scope, deliverables, working arrangements, status and ownership of work product.
Cloud service terms
Put availability, security commitments, data location and service credits into workable terms.
Platform and seller terms
Set onboarding requirements, platform fees, listing rules and fair suspension procedures.
Technology procurement
Review supplier terms before signing for cloud services, software or outsourced IT. Identify commercial risks and prepare a clear position for negotiation.
Subscription and cloud deals
Clauses that matter when service is live
Small details decide service. Good SaaS agreements spell out how performance is measured and what each side can do when delivery changes.
Service levels and availability
Define the uptime measurement period, planned maintenance exclusions, incident reporting and any service credits. A target without a measurement method is hard to apply.
Suspension, termination and customer data
Set proportionate suspension grounds, notice periods and a clear exit route. State how customers retrieve their data, how long it remains available and when it is deleted.
Fair use and acceptable use
Write restrictions that address misuse without blocking ordinary customer activity. Explain the steps available when a breach needs investigation or correction.
Price changes and renewal notices
Make the renewal date, notice window and price-change process visible before a customer commits. Specify how notice is given and when a change takes effect.
Data processing and security responsibilities
Set out each party's role, security measures and process for disclosing sub-processors. A data processing agreement can sit alongside the main subscription terms.
Support response and escalation
Translate support promises into response targets, escalation contacts and coverage hours. Separate an initial response from the time needed to resolve an issue.
Ownership and access
Intellectual property, deliverables and source code
Ownership needs a clear line. The contract should distinguish the platform you already own from customer data and work made for a particular customer.
Keep existing IP distinct
Identify your platform, tools and reusable components separately from customer data and any custom deliverables.
Match rights to the deal
Choose whether custom work is assigned or licensed. If components are reused, set out the licence-back and limits on use.
Plan for source code access
Set access conditions for source code, including any escrow-style arrangement and the events that would trigger release.
Check the components inside the product
Open-source software can carry notice and licence obligations. Development terms should record how component use is disclosed, what is delivered and which rights continue after the project ends.
Before you sign
Vendor terms worth checking
Start with the commitments that are difficult to change after signing.
Renewal dates and notice windows
Check when the contract renews, how much notice is needed and whether reminders arrive early enough to act.
Unilateral changes and liability caps
Look for broad rights to change service terms and liability limits that do not reflect the risks you carry.
Data location, subprocessors and audits
Compare the supplier's data commitments with your own security, customer and regulatory requirements.
Service levels and termination flexibility
Check whether credits, escalation rights and termination options offer a useful response when service falls short.
Procurement and reseller terms
Review vendor and reseller terms before commitment
A multi-year cloud or platform contract can lock in pricing, data arrangements and renewal dates. Róisín's Bespoke Contracts reviews supplier wording, identifies points that need attention and helps prepare a practical negotiation position.
For reseller and channel agreements, we look at how obligations and risk pass between the provider, reseller and end customer. The wording should match who controls the service and who handles customer issues.
IT consultancy contracts can be reviewed alongside procurement terms where a supplier also provides implementation or support.
A clear drafting process
How we draft technology agreements
Start with how it works. The first conversation maps your delivery model, commercial terms and the commitments your team can meet.
Product discovery
We cover product architecture, delivery, billing, support and the customer types you serve.
Scope and timing
We confirm the documents, fee and timetable against your launch, sales or funding deadline.
Draft the agreement
The main terms can include schedules for plans, service levels and data processing.
Revise with your team
We incorporate commercial and technical feedback from product, sales and operations.
Explain the clauses
You receive the draft with commentary on how key terms work in practice.
Draft or review your technology contract
Bring the product model. We'll focus on the terms.
Tell Róisín's Bespoke Contracts how the service is delivered, who uses it and what needs to be agreed. GDPR and data processing documents can be prepared alongside the main contract.
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